eCommerce Consulting

Whether you have an eCommerce site or need an ecommerce site, we can help.  We will improve your conversion rates, build customer satisfaction, and share ideas to separate your site from the competition.

Poorly designed e-commerce web sites cost your company every day. A late-2007 study found that online retailers neglect the customer experience while they focus too heavily on innovation.  Even the best-rated site in this study had significant room for improvement.

We offer the following eCommerce consulting services:

eCommerce analysis and conversion rate consulting

We offer thorough analysis of your existing web site and provide recommendations geared at increasing your online sales.

eCommerce assessments.  We will identify ways that your homepage, shopping process and checkout process can be tweaked to significantly improve sales.  We use web analytics, qualitative and quantitative data along with expert eCommerce design guidance to recommend specific, actionable ways to improve your web site’s effectiveness.

Incremental redesigns.  We will work with your team over time to redesign select pages or processes on your eCommerce site.  We analyze and recommend changes, then measure the result of the redesign.  This continual improvement process works well for improving homepages, product detail pages, and checkout processes.

We will prepare an exhaustive analysis of your current web site using qualitative and quantitative data and recommend actionable improvements to improve your conversion rate and customer experience.

eCommerce web site design and development

We design and develop effective, user-friendly eCommerce web sites.

Our custom site designs give you the most effective layout while effectively allowing customers to experience your brand.  You’ll get an integrated shopping cart and checkout process that securely transacts sales on your site. We also customize the look of your checkout flow to make it easy for customers to confidently purchase.

Managing your eCommerce site can be easy. We help you understand your customers and their preferences by integrating web analytics.  We also make it easy for your team to manage the web site — products, customer service information and allow you to add custom pages that match the look and feel of the site.

We will design and develop a feature-rich eCommerce web site using best practices from our research and expertise.

We have the experience necessary to take your site to the next level